FAQ

Can you help me find a rug that better suits my space and style?

We would love to team up with you to hunt down the perfect fit and style for you.  Currently, the consultation is free and there is no purchase obligation if we are unable to come up with the right fit. Think of us as your personal shopper!

 

Do you offer trade discounts to Interior Designers?

Yes! In aim of developing strong partnerships with designers, we offer 10% off. Message us for the discount code. 

 

Are these rugs okay in high traffic areas like a bathroom or kitchen?

The high quality craftsmanship that goes into hand making these rugs allows them to hold up beautifully. The carefully hand selected pieces we bring in are perfectly worn and ready to be put to daily use.

 

What is the best way to preview new rugs?

Follow us on Instagram! 

 

Is shipping included?

We ship free to the continental US. $75 International shipping. 

 

Can I skip shipping costs and schedule a pick up if I'm local?

We would be happy to provide the option for local pick up.  Send us a message and we'll give you a code to remove shipping costs. 

 

How quickly will I receive my rug?

All  of our rugs are in stock items. Shipments will be sent within 3-5 business days of your order. 

 

Do you accept returns?

All sales are final. Please note that when you purchase from District Loom you are purchasing an item that is vintage and therefore pre-owned.  Rugs might have areas of wear or inconsistent coloring.  It is common that vintage rugs this length may not be entirely straight and may have width and length variations. We aim to photograph our rugs to accurately display each rugs variations.

 

Do you edit your rug photos?

All stock photos are taken on an iPhone with no filter. We try to include photos of each rug in natural light and indirect indoor lighting so to give you the best representation. We are happy to send additional photos or videos upon request. Rugs will appear darker at night or in rooms with minimal sunlight. 

 

What is the best cleaning process?

All rugs are cleaned with organic rug shampoo before being shipped. To clean up a spill at home, we recommend blotting first with a clean towel. Then, use mild clear dish soap or organic baby shampoo with room temperature water and dab away. We have found that due to the high quality weave and aging process, stains hide very well. 

 

Are your rugs available for events?

Rugs are also available for rent locally for photo shoots, dinners and other events. Email us at districtloom@gmail.com if interested.

 

Do you have a physical store or showroom?

We currently do not have a physical storefront, however, If you are local to the Washington D.C/Northern Virginia area and want to come see our inventory in person, feel free to reach out and we can schedule something.